Shipping policy

We ship worldwide.

Free shipping on every order
Shipping is always free — to every country, with no minimum, no matter how many projectors you order.

Delivery times
- Processing: 3–5 business days. Due to high demand, orders take a few days to be prepared before they ship.
- Delivery: 6–10 business days after shipping, depending on your location.
Business days are Monday to Friday, excluding public holidays.

Order tracking
As soon as your order ships, we email you a tracking number so you can follow your package.

Optional Shipping Protection
When you order you can add Shipping Protection for $2.95 per order. If your package is lost in transit or arrives damaged, we'll send you a free replacement or a full refund — no need to send anything back. To make a claim, contact us at https://phanttomglow.store/pages/contact with your order number (and a photo of the damage, if your order arrived damaged).

Customs and import fees
Orders shipped outside the United States may be subject to import duties or taxes charged by your country's customs office. These fees are set by your country and are not included in our prices.

Wrong address or lost package
Please double-check your shipping address at checkout. If your tracking hasn't updated in a while or you think your package is lost, contact us at https://phanttomglow.store/pages/contact and we'll help you sort it out.

Questions? Contact us at https://phanttomglow.store/pages/contact — we're happy to help!